1. Introduction
Welcome to the Privacy Policy of Justcos Technology Co., Limited. This policy explains how we collect, use, store and protect personal information when you visit our website, contact us or use our services. The services described on this website are developed and operated by the developer JustcosTech.
We take your privacy seriously and have written this policy in plain language so that you can understand exactly what happens to your information. By using our website or engaging our services, you acknowledge that you have read and understood this policy. If you do not agree with any part of it, please stop using the website and contact us with any questions using the details in the final section.
2. Who We Are
We are Justcos Technology Co., Limited, a company in the business of computer systems design and related services, including computer integrated systems design. Our registered address is Rm C, 13/F, HARVARD COML BLDG, 105-111 THOMSON RD, Wan Chai, Hong Kong (HK).
For the purposes of applicable data protection law, we act as the data controller of the personal information described in this policy. This means we decide how and why your information is processed. You can reach our team at hello@justcostech.hair or by telephone at +17754585229 with any privacy related question.
3. Scope of This Policy
This policy applies to personal information we collect through the website located at https://www.justcostech.hair, through email and telephone communications with our team, and through the delivery of our services. It does not apply to third party websites that may be linked from our pages, which are governed by their own privacy notices.
We process a limited amount of personal information. We do not operate a large consumer platform and we do not sell personal information to anyone. The information we hold is almost always provided directly by the people who reach out to us or who work with us on a project, and we keep it to the minimum needed to provide a professional service.
4. Information We Collect
We collect several categories of information. Contact information includes your name, email address, telephone number and company name when you submit an enquiry through our contact form or write to us directly. Communication information includes the content of messages you send us, such as project descriptions, requirements and any files you choose to attach.
Technical information is collected automatically when you browse the website. This includes your internet protocol address, browser type and version, device type, operating system, referring pages, the pages you view and the time and date of each visit. We may also collect limited usage information about how you interact with the site, such as the links you click and how long you spend on a page.
5. How We Collect Information
We collect information in three main ways. First, information you provide directly, such as when you complete our contact form, send us an email, call us on the telephone or speak with our team during a project. Second, information collected automatically through cookies and similar technologies as you browse the website.
Third, information we receive from third parties, such as when a colleague introduces you to us or when you interact with our company through a business platform. In every case we aim to collect only the information that is relevant to answering your enquiry or delivering the service you have asked for, and we do not use hidden collection methods or techniques designed to gather more than is necessary.
6. How We Use Your Information
We use your information to respond to enquiries, to prepare proposals and estimates, and to deliver the services you have requested. This includes communicating with you about a project, sharing documents, arranging meetings and providing support. We also use information to maintain and improve the website, to understand how visitors use it and to keep it secure.
In addition, we may use your information to meet our legal and regulatory obligations, to keep proper business and accounting records, and to protect our rights and the rights of others. We do not use automated decision making that produces legal or similarly significant effects, and we do not build marketing profiles of individual visitors. If we ever wish to use your information for a purpose that is not described here, we will explain that purpose and, where required, ask for your consent first.
8. Legal Bases for Processing
Where data protection law requires a legal basis, we rely on the following grounds. We process information as necessary to perform a contract with you or to take steps at your request before entering a contract, such as responding to an enquiry and preparing a proposal. We also process information as necessary to pursue our legitimate interests, such as operating, improving and securing our website and managing our business relationships.
We may process information to comply with a legal obligation, such as keeping records required by law. In limited circumstances we may process information with your consent, and you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. If you would like to know which specific basis applies to a particular activity, please contact us and we will explain.
10. Data Retention
We keep personal information only for as long as it is needed for the purposes described in this policy. Enquiry and correspondence records are typically kept for a reasonable period so that we can respond accurately and maintain a record of our relationship with you. Where information relates to an active or former client, we keep it for the duration of the engagement and for any period required by law.
When information is no longer needed, we delete or anonymize it in a secure manner. The exact retention period depends on the nature of the information and the purpose for which it was collected, as well as any legal or accounting obligations that apply to our business. If you would like details about how long a particular type of information is kept, please contact us.
11. Data Security
We use appropriate technical and organizational measures to protect personal information against accidental loss, unauthorized access, alteration or disclosure. These measures include access controls, encrypted connections where available, and limiting access to personal information to the members of our team who genuinely need it to do their work.
While we work hard to protect your information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we do commit to handling any suspected breach responsibly, to investigating it promptly and to notifying affected individuals and regulators where the law requires us to do so.
12. International Data Transfers
We are based in Hong Kong, and the information we collect may be stored and processed in Hong Kong or in other locations where our service providers operate. Some of those locations may have data protection laws that differ from the laws in your own country. Where we transfer information across borders, we take steps to ensure it receives an adequate level of protection.
These steps may include relying on appropriate safeguards such as contractual clauses or other legally recognized transfer mechanisms. By using our website and services, you understand that your information may be transferred to and processed in jurisdictions outside your own. If you have questions about a specific transfer, please contact us and we will explain the safeguards that apply.
13. Your Rights and Choices
Depending on where you live, you may have certain rights over your personal information. These can include the right to access the information we hold about you, the right to ask us to correct inaccurate information, the right to ask us to delete information, and the right to object to or restrict certain processing.
You may also have the right to receive a copy of your information in a portable format and the right to withdraw consent where we rely on consent. If you wish to exercise any of these rights, please contact us using the details below. We will respond within the time required by law and may ask you to verify your identity before we act on a request. You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your information correctly.
14. Privacy for Children
Our website and services are intended for businesses and professionals and are not directed to children. We do not knowingly collect personal information from children under the age of thirteen, and we do not offer services that require children to provide their details to us.
If you are a parent or guardian and believe that a child has provided personal information to us without your permission, please contact us immediately using the details in this policy. We will take steps to delete that information from our records as quickly as reasonably possible and to prevent further collection.
15. Third Party Links and Services
Our website may contain links to third party websites, tools or services that we do not own or control. This policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to read the privacy policy of any website you visit after leaving ours.
We may also use third party providers to help operate the website, such as hosting and analytics services. Where those providers process information on our behalf, we take reasonable steps to ensure they handle it in line with this policy. If you have questions about a specific third party we work with, please contact us and we will provide more detail.
16. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our services or applicable law. When we make changes, we will revise the last updated date at the top of this page. Material changes will be highlighted clearly so that you can review them.
We encourage you to review this policy periodically so that you remain aware of how we protect your information. Your continued use of the website after any change to this policy will be treated as acceptance of the updated terms, to the extent permitted by law. If we make changes that require your consent, we will ask for it before applying those changes to you.
17. Sensitive Information
We do not collect special categories of personal information, which are sometimes called sensitive information. This includes details about your health, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, and biometric or genetic data. You should avoid including information of this kind when you contact us, because it is not needed for us to answer an enquiry or deliver our services.
If you choose to share sensitive information with us voluntarily, for example in a project document or an email, we will treat it as confidential and will use it only for the specific purpose for which you provided it. We ask that you only send us the information that is genuinely necessary, and we will delete or anonymize any unnecessary sensitive material as soon as we reasonably can.
18. Marketing and Communications
We use your contact information primarily to respond to enquiries and to manage the services you have asked for. We do not send mass marketing emails, and we do not sell or rent your details to anyone for their own marketing purposes. If we ever wish to send you information about our services, updates or events, we will only do so where we are permitted to and where you can easily opt out.
You can update your communication preferences or ask us to stop contacting you at any time. You can do this by replying to any email we send you, by writing to hello@justcostech.hair, or by calling us. We will honor your request promptly and will keep a record of your preference so that we respect it going forward. Any service related messages we need to send you will continue in line with our legal obligations.
19. Data Accuracy and Updates
We aim to keep the personal information we hold accurate and up to date. You can help us by telling us when your contact details or other information changes, so that our records remain reliable and we can reach you when we need to. We are not responsible for problems caused by information that is inaccurate because you did not tell us about a change.
If you believe that any information we hold about you is incorrect or incomplete, please contact us and we will correct it promptly or, where appropriate, restrict its use while we look into the matter. We may ask you to confirm your identity before we make a change, in order to protect your information from unauthorized access.
20. Automated Decision Making and Profiling
We do not use personal information to make decisions about you that are based solely on automated processing and that produce legal or similarly significant effects. Our use of technology is limited to running the website, responding to enquiries and managing our internal records, and every meaningful decision about your information or your project is made by a person.
We also do not build marketing or behavioral profiles of individual visitors. Where we use analytics, we look at aggregated and anonymized information that helps us understand general trends on the website, rather than the behavior of any one person. If our approach changes in the future, we will update this policy and explain any new processing clearly.
21. How to Contact Us
If you have any questions, concerns or requests about this Privacy Policy or about how we handle your personal information, please contact us. You can write to us at hello@justcostech.hair, call us at +17754585229, or send mail to our registered office.
Our mailing address is Justcos Technology Co., Limited, Rm C, 13/F, HARVARD COML BLDG, 105-111 THOMSON RD, Wan Chai, Hong Kong (HK). We aim to respond to all privacy related enquiries promptly and to resolve any concerns you raise in a fair and transparent manner.